Re: multisplit problem

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Dear Midea partners,
I’m resending the email cause it seems that you didn’t received it
from 17.1.2024
Waiting for your solution

thanks


Со Почит,/Best Regards,

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Aleksandar Medarski
Operational
manager
СЕТЕК
Се од Техника
Тел:
+389 02 24 77 132
Моб: +389 70 31 66 33
Email:
aleksandar.medarski@setec.mk
ul.1523
br.1
1000,
Skopje, R.Makedonija
http://www.setec.mk

DISCLAIMER:
This email and any attachments to it may be
confidential and are intended solely for the use of
the individual to whom it is addressed. Any views or
opinions expressed are solely those of the author and
do not necessarily represent those of SETEC. If you
are not the intended recipient of this email, you must
neither take any action based upon its contents, nor
copy or show it to anyone. Please contact the sender
if you believe you have received this email in error.

On 18.1.2024 14:12, MIDEA by SETEC
wrote:

　

outdoor unit

　

indoor unit 1

indoor unit 2

indoor unit 3

indoor unit 4

Model name

M5OE-42HFN8-Q　

Model name

MFAU-16HRFNX-QRD0W　

MFAU-12HRFNX-QRD0W　

MFAU-12HRFNX-QRD0W　

MFAU-12HRFNX-QRD0W　

Outdoor ambient temperature

　

Setting temperature

24　

22　

22　

22　

　

　

Setting fan speed

　auto

auto　

auto　

auto　

Hello  Jim ,

 

To make units work in heating mode.

 

Uncomfortable for the
consumer is that it gets too warm in the room. And units are
operated by that unit, which for example has a 25-degree
temperature set. Оther units cannot adjust to operate
independently (adjust the temperature separately).

 

Thanks

 

 

From:
jim_xu@midea.com [mailto:jim_xu@midea.com]
Sent: Wednesday, January 17, 2024 4:32 PM
To: aleksandar.medarski@setec.mk; ‘Raincer Chen’
; ‘wangyt169’

Cc: ‘Troy Yuan 袁航‘
; ‘MIDEA by SETEC’

Subject: 回复: Re:
multisplit problem

 

Hello Aleksandar,

 

Sorry for our late response. This is
technical support engineer Jim.

 

Could you pls kindly fill information
in below table?

 

　

outdoor unit

　

indoor unit 1

indoor unit 2

indoor unit 3

indoor unit 4

Model name

　

Model name

　

　

　

　

Outdoor ambient temperature

　

Setting temperature

　

　

　

　

　

　

Setting fan speed

　

　

　

　

 

Did the unit run in heating mode,
right?

 

Did the problem you mentioned cause
any uncomfortable to the consumer?

 

Pls also check my questions in red of
below email.

 

Thanks.

 

 

 

Best regards,

_______________________________________________________

Jim Xu | 徐锦鹏

Technical Support Platform | 技术支持平台

Overseas Sales | 海外营销

RAC Division，Midea
Group | 美的集团家用空调事业部

Mobile/Wechat: +8613450549682

Email: jim_xu@midea.com.cn

 

发件人:
Aleksandar Medarski-Setec <aleksandar.medarski@setec.mk>

发送时间: 2024年1月17日 19:18
收件人: Raincer Chen <raincer.chen@midea.com>;
wangyt169 <wangyt169@midea.com>;
jim_xu <jim_xu@midea.com>
抄送: Troy Yuan 袁航 <troy.yuan@midea.com>;
‘MIDEA by SETEC’ <info@midea.mk>
主题: [External] Re:
multisplit problem

 

English: This
Email is from an EXTERNAL source. Ensure you trust
this sender before clicking on any links or
attachments.

Chinese：这份邮件来自外部，在点击任何链接或附件之前，请确保您信任此发件人。

Dear partners,

I still didn’t receive any solution/reply  or I missed
some email ?!

 

 

Со Почит,/Best Regards,

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Aleksandar Medarski
Operational manager
СЕТЕК Се од Техника
Тел: +389 02 24 77 132
Моб: +389 70 31 66 33
Email: aleksandar.medarski@setec.mk

ul.1523 br.1
1000, Skopje, R.Makedonija
http://www.setec.mk

图像已被发件人删除。

 

DISCLAIMER:
This email and any attachments to it may be
confidential and are intended solely for the use
of the individual to whom it is addressed. Any
views or opinions expressed are solely those of
the author and do not necessarily represent those
of SETEC. If you are not the intended recipient of
this email, you must neither take any action based
upon its contents, nor copy or show it to anyone.
Please contact the sender if you believe you have
received this email in error.

On 12.1.2024 12:10, Raincer Chen
wrote:

Dear Aleksandar,

Miss Lizzy is our technical
support and Mr Jim is the leader of the EU technical
support team.

They will help check you
questions.

 

Dear Lizzy, Dear Jim,

Please kindly find customers
question and follow up.

 


Raincer Chen | 陈映璇

RAC Division，Midea
Group | 美的集团家用空调事业部

Mobile/Wechat/Whatsapp:
+86-18929620587

 

From: Aleksandar
Medarski-Setec

Date: 2024-01-12 18:51

To: Raincer Chen

Subject: [External]
multisplit problem

English: This
Email is from an EXTERNAL source. Ensure you
trust this sender before clicking on any
links or attachments.

Chinese：这份邮件来自外部，在点击任何链接或附件之前，请确保您信任此发件人。

Dear Raincer,

We are having a problem with a certain
multisplit combination on several different places. 
Namely, if we connect a console unit in the
combination, the system defines all indoor units at
the same temperature( Jim: Sorry, I didn’t
understand this sentence well. Why did you say so?
How did you know the system define all indoor unit
at the same temperature as setting temperature of
console? ), and that is the temperature
set for the console unit, regardless of the fact
that there are also wall mount indoor units in the
combination that have a different temperature
defined.  So different temperatures cannot be
defined on different indoor units if there is a
console unit in the combination.
The system works without a problem only if there is
no console unit in the combination.
Also, if in combination we have two console units
and one or two wall mount units, then the system is
again set to the temperature defined on the console
units, but this time the higher temperature defined
of the two console units. （Jim:
Again, How did you know the system set to the
temperature of the higher temperature defined of the
two console units?）

I know this is a problem
for the service department or technical support,
but I don’t have the correct contact, so I’m
sending it to you with a request that it be
forwarded to the right place and to me in Cc

 

Со Почит,/Best Regards,

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Aleksandar
Medarski
Operational manager
СЕТЕК Се од Техника
Тел: +389 02 24 77 132
Моб: +389 70 31 66 33
Email: aleksandar.medarski@setec.mk

ul.1523 br.1
1000, Skopje, R.Makedonija
http://www.setec.mk

图像已被发件人删除。

 


DISCLAIMER:
This email and any attachments to it may
be confidential and are intended solely
for the use of the individual to whom it
is addressed. Any views or opinions
expressed are solely those of the author
and do not necessarily represent those of
SETEC. If you are not the intended
recipient of this email, you must neither
take any action based upon its contents,
nor copy or show it to anyone. Please
contact the sender if you believe you have
received this email in error.


 

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