Re: 回复: Re: multisplit problem
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Dear,
don’t know why, but you didn’t receive emails from our account
“info@midea.mk”, so I’m postponed the answer send few days ago
Со Почит,/Best Regards,
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Aleksandar Medarski
Operational
manager
СЕТЕК
Се од Техника
Тел:
+389 02 24 77 132
Моб: +389 70 31 66 33
Email:
aleksandar.medarski@setec.mk
ul.1523
br.1
1000,
Skopje, R.Makedonija
http://www.setec.mk
DISCLAIMER:
This email and any attachments to it may be
confidential and are intended solely for the use of
the individual to whom it is addressed. Any views or
opinions expressed are solely those of the author and
do not necessarily represent those of SETEC. If you
are not the intended recipient of this email, you must
neither take any action based upon its contents, nor
copy or show it to anyone. Please contact the sender
if you believe you have received this email in error.
team can check the problem for you?
Could you pls kindly
fill information in below table?
outdoor unit
indoor unit 1
indoor unit 2
indoor unit 3
indoor unit 4
Model name
Model name
Outdoor ambient
temperature
Setting
temperature
Setting fan
speed
Did the unit run in
heating mode, right?
Did the problem you
mentioned cause any uncomfortable to the consumer?
Pls also check Jim’s
questions in red of below email.
Raincer Chen | 陈映璇
RAC Division，Midea Group | 美的集团家用空调事业部
Mobile/Wechat/Whatsapp:
+86-18929620587
‘Raincer Chen’; ‘wangyt169’
by SETEC’
Hello Aleksandar,
Sorry for our late
response. This is technical support engineer Jim.
Could you pls
kindly fill information in below table?
outdoor
unit
indoor
unit 1
indoor
unit 2
indoor
unit 3
indoor
unit 4
Model name
Model name
Outdoor
ambient temperature
Setting
temperature
Setting
fan speed
Did the unit run
in heating mode, right?
Did the problem
you mentioned cause any uncomfortable to the consumer?
Pls also check my
questions in red of below email.
Thanks.
Best regards,
_______________________________________________________
Jim Xu | 徐锦鹏
Technical
Support Platform | 技术支持平台
Overseas Sales
| 海外营销
RAC Division，Midea Group | 美的集团家用空调事业部
Mobile/Wechat:
+8613450549682
Email: jim_xu@midea.com.cn
发件人: Aleksandar Medarski-Setec
收件人: Raincer Chen
‘MIDEA by SETEC’
English:
This Email
is from an EXTERNAL source. Ensure you trust
this sender before clicking on any links or
attachments.
Chinese：这份邮件来自外部，在点击任何链接或附件之前，请确保您信任此发件人。
Dear partners,
I still didn’t receive any
solution/reply or I missed some email ?!
Со
Почит,/Best Regards,
Aleksandar
Medarski
Operational
manager
СЕТЕК Се од
Техника
Тел: +389 02 24 77
132
Моб: +389 70 31 66 33
Email: aleksandar.medarski@setec.mk
ul.1523 br.1
1000, Skopje,
R.Makedonija
http://www.setec.mk
DISCLAIMER: This email and any attachments
to it may be confidential and are intended
solely for the use of the individual to whom
it is addressed. Any views or opinions
expressed are solely those of the author and
do not necessarily represent those of SETEC.
If you are not the intended recipient of
this email, you must neither take any action
based upon its contents, nor copy or show it
to anyone. Please contact the sender if you
believe you have received this email in
error.
On 12.1.2024
12:10, Raincer Chen wrote:
Dear
Aleksandar,
Miss Lizzy is
our technical support and Mr Jim is the leader of
the EU technical support team.
They will help
check you questions.
Dear Lizzy,
Dear Jim,
Please kindly
find customers question and follow up.
Raincer Chen
| 陈映璇
RAC Division，Midea Group | 美的集团家用空调事业部
Mobile/Wechat/Whatsapp:
+86-18929620587
From: Aleksandar
Medarski-Setec
Date: 2024-01-12 18:51
To: Raincer Chen
Subject: [External] multisplit problem
English: This Email is from an
EXTERNAL source. Ensure you trust this
sender before clicking on any links or
attachments.
Chinese：这份邮件来自外部，在点击任何链接或附件之前，请确保您信任此发件人。
Dear Raincer,
We are having a problem with
a certain multisplit combination on several
different places. Namely, if we connect a
console unit in the combination, the system
defines all indoor units at the same
temperature( Jim: Sorry, I didn’t
understand this sentence well. Why did you
say so? How did you know the system define
all indoor unit at the same temperature as
setting temperature of console? ),
and that is the temperature set for the
console unit, regardless of the fact that
there are also wall mount indoor units in the
combination that have a different temperature
defined. So different temperatures cannot be
defined on different indoor units if there is
a console unit in the combination.
The system works without a problem only if
there is no console unit in the combination.
Also, if in combination we have two console
units and one or two wall mount units, then
the system is again set to the temperature
defined on the console units, but this time
the higher temperature defined of the two
console units. （Jim: Again, How did you know
the system set to the temperature of the
higher temperature defined of the two
console units?）
I know
this is a problem for the service department
or technical support, but I don’t have the
correct contact, so I’m sending it to you
with a request that it be forwarded to the
right place and to me in Cc
Со
Почит,/Best Regards,
Aleksandar Medarski
Operational
manager
СЕТЕК
Се од Техника
Тел: +389 02
24 77 132
Моб: +389 70 31 66 33
Email: aleksandar.medarski@setec.mk
ul.1523 br.1
1000,
Skopje, R.Makedonija
http://www.setec.mk
DISCLAIMER: This email and any
attachments to it may be
confidential and are intended solely
for the use of the individual to
whom it is addressed. Any views or
opinions expressed are solely those
of the author and do not necessarily
represent those of SETEC. If you are
not the intended recipient of this
email, you must neither take any
action based upon its contents, nor
copy or show it to anyone. Please
contact the sender if you believe
you have received this email in
error.
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